• Subscription conditions

Subscription conditions

Subscription Conditions, version 3.7

HAVING UNDERSTOOD:

Whereas RiskSync offers the RiskSync  platform via Public Cloud Infrastructure to its Customers;

whereas Customer wishes to use the RiskSync platform via Public Cloud Infrastructure and other Services delivered by RiskSync and wishes to enter into this agreement with RiskSync ;

whereas Customer is permitted to license Applications from RiskSync and from third-party Application Providers which can interoperate with the RiskSync platform.

1. DEFINITIONS

"Applications" means online and offline software products that interoperate with the RiskSync platform, limited to those licensed to Customer

“Application Provider” means RiskSync or any other applicable third party licensor or owner of the Application licensed to Customer

“Client Software” means offline Applications, such as Cloud Connector, that are provided by RiskSync and that interoperate with the RiskSync platform.

"Malicious Code" means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs.

"Process Data" means all electronic data or information submitted by Customer and/or third parties into the the RiskSync platform and Applications.

“Public Cloud Infrastructure” means computer infrastructure – typically a platform virtualization environment – as a service, along with storage and networking, provided by third-party provider as a Third Party Service

“Services”: All RiskSync Services and/or Third Party Services provided by  RiskSync, the resulting provisions and related activities. Regarding this Subscription it means Client Software, the RiskSync platform, Applications, Public Cloud Infrastructure, as further described in the Order Form.

 “Third Party Services”:  All products and services, such as the Public Cloud Infrastructure, provided by  RiskSync, the resulting provisions and related activities, which originate from third parties and whose intellectual property rights, industrial property rights and other rights are not held by RiskSync.

“Third Party General Conditions” means the delivery conditions, license conditions, warranty conditions or other conditions regarding the relevant Third Party Services.

RiskSync: Grecom International B.V., having its principal place of business at Alkmaar, the Netherlands

“RiskSync Services”:  All products and services, such as the RiskSync platform (software), provided by RiskSync, and the resulting provisions and related activities which do not originate from third parties and whose rights are held by RiskSync.

"Users" means individuals who are authorized by Customer to use the RiskSync platform and who have been supplied user identifications and passwords by Customer. Users may include but are not limited to employees, consultants, contractors and agents, and third parties with which Customer transacts business.

"User Guide" means the online tutorials about the RiskSync platform as updated from time to time.

2. PURCHASED SERVICES

2.1. Provision of Purchased Services. RiskSync shall make the Services purchased by Customer available to Customer pursuant to this Agreement during the subscription term as stated in the Order Form.

3. USE OF THE RISKSYNC PLATFORM

3.1.  RiskSync’s Responsibilities. RiskSync shall make commercially reasonable efforts to make the RiskSync platform and licensed Applications via Public Cloud Infrastructure available 24 hours a day, 7 days a week, except for: (a) planned downtime (which RiskSync shall schedule to the extent practicable during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. Monday C.E.T.), or (b) any unavailability caused by circumstances beyond the reasonable control of RiskSync, including without limitation, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, strikes or other labor problems (other than those involving Customer’s employees), failures or delays of Third Party Services, Internet service provider failures or delays, or denial of service attacks, explosions, electricity failures, network failures, lack of materials, theft and/or transportation problems.

3.2.  Protection of Process Data. RiskSync shall maintain appropriate protection of the security, confidentiality, and integrity of Process Data as further described in the document ‘Reliable Infrastructure’.

3.3. Customer’s Responsibilities. Customer shall (i) be responsible for Users’ compliance with this Agreement, (ii) be responsible for the accuracy, quality and legality of Process Data and of the means by which Customer acquired Process Data, (iii) use commercially reasonable efforts to prevent unauthorized access to or use of the RiskSync platform, and notify RiskSync promptly of any such unauthorized access or use, and (iv) use the RiskSync platform and Applications only in accordance with the User Guide and applicable laws and government regulations, (v) Customer will ensure and is entirely responsible for fulfilling the necessary license conditions in order to let installation and/or implementation of Applications take place legally. Customer shall not (a) make the RiskSync platform available to anyone other than Users, (b) sell, resell, rent or lease The RiskSync platform, (c) use the RiskSync platform to store or transmit infringing, libelous, or otherwise unlawful or tortuous material, or to store or transmit material in violation of third-party privacy rights, (d) use the RiskSync platform to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of the RiskSync platform or third-party data contained therein, or (f) attempt to gain unauthorized access to the RiskSync platform or their related systems or networks.

4. APPLICATIONS

4.1. Acquisition of Applications. Application Providers may from time to time make Applications available to Customer. Any acquisition of a license by Customer of such Applications, is solely between Customer and the Application Provider. RiskSync does not warrant nor support Applications, whether or not they are designated by RiskSync as “certified” or otherwise, except as agreed upon in writing. 

4.2. Applications and Process Data. If Customer installs or enables Applications for use with the RiskSync platform, Customer acknowledge that RiskSync may allow those Applications to access Process Data as required for the interoperation of such Applications with the RiskSync platform. RiskSync shall not be responsible for any disclosure, modification or deletion of Process Data resulting from any such access by those Applications.

4.3 Applications, The RiskSync platform and Public Cloud Infrastructure.  If Customer installs or enables Applications for use with Services, Customer authorizes RiskSync to host, copy, transmit, display and adapt such Applications and program code, solely as necessary for RiskSync to provide the RiskSync platform in accordance with this Agreement.  Subject to the above, RiskSync acquires no right, title or interest from the relevant Application Provider under this Agreement in or to such Applications, including any intellectual property rights therein.

4.4. Integration. The RiskSync platform may contain features designed to interoperate with other applications.  To use such features, Customer may be required to obtain access to such applications from their providers.  If the provider of any such application ceases to make the application available for interoperation with the corresponding Application or the RiskSync platform on reasonable terms, RiskSync may cease to provide such features without entitling Customer to any refund, credit, or other compensation.

5. THIRD PARTY SERVICES

5.1. Make use. RiskSync has the right to make use of Third Party Services, such as Public Cloud Infrastructure, in fulfilling its obligations flowing forth from the agreement.

5.2 Third Party General Conditions. Regarding the Third Party Services delivered to Customer, the Third Party General Conditions will be applicable to the agreement in addition to these conditions. Third Party General Conditions shall, when available to RiskSync, be provided on request. Third Party General Conditions will be delivered in the same format and language as received by RiskSync. Third Party General Conditions have priority over the other conditions of RiskSync regarding the relevant Third Party Service unless indicated otherwise. When there is conflict between the other conditions of RiskSync and Third Party General Conditions, RiskSync has the right to declare the conflicting terms of the Third Party General Conditions inapplicable or applicable.

5.3 Provision. With regard to Third Party Services delivered, RiskSync will provide these Third Party Services under, at most, the same conditions as provided for in the Third Party General Conditions; the warranty under the same terms and conditions as indicated in the Third Party General Conditions et cetera.

6. FEES AND PAYMENT FOR SERVICES PURCHASED

6.1. Fees. Customer shall pay all fees specified in the Order Form. Payment obligations are non cancelable and fees paid are non refundable. Subscription fees are based on yearly periods that begin on the subscription start date and each yearly anniversary thereof.

6.2. Invoicing and Payment. Customer will provide RiskSync with valid purchase order or alternative document reasonably acceptable to RiskSync. Charges shall be made in advance, on an annual basis. RiskSync will invoice Customer in advance and otherwise in accordance with the relevant Order Form. Unless otherwise stated in the Order Form, invoiced charges are due 30 days from the invoice date. Customer is responsible for timely providing complete and accurate billing and contact information to RiskSync and notifying RiskSync of any changes to such information.

6.3. Overdue Charges. If any charges are not received from Customer by the due date, then at RiskSync’s discretion, (a) the system will be taken offline and to reactivate it, a fixed cost of €500,- will be charged (see 6.4 Suspension of Service and Accelaration), or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid, and/or (b) RiskSync may condition future subscription renewals and Order Forms on payment terms shorter than those specified in Section 6.2 (Invoicing and Payment).

6.4. Suspension of Service and Acceleration. If any amount owing by Customer under this or any other agreement for RiskSync’s services is 30 or more days overdue, RiskSync may, without limiting RiskSync’s other rights and remedies, accelerate Customer’s unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend RiskSync’s services to Customer until such amounts are paid in full. RiskSync will give Customer at least 7 days’ prior notice that Customer’s account is overdue, in accordance with Section 13.2 (Manner of Giving Notice), before suspending services to Customer.

6.5. Payment Disputes. RiskSync shall not exercise RiskSync’s rights under Section 6.3 (Overdue Charges) or 6.4 (Suspension of Service and Acceleration) if Customer is disputing the applicable charges reasonably and in good faith and are cooperating diligently to resolve the dispute.

6.6. Taxes. Unless otherwise stated, RiskSync’s fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, "Taxes"). Customer is responsible for paying all Taxes associated with Customer’s purchases hereunder. If RiskSync has the legal obligation to pay or collect Taxes for which Customer is responsible under this paragraph, the appropriate amount shall be invoiced to and paid by Customer, unless Customer provides RiskSync with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, RiskSync is solely responsible for taxes assessable against it based on RiskSync’s income, property and employees.

6.7. Indexing. RiskSync is authorized to index the prices for its services each year with effect from 1 January, in conformity with the price index figure for that preceding calendar year as published by Statistics Netherlands (CBS) (Monthly CAO wages incl. special payments, index 2010=100).

6.8. Price increases. In addition to the provisions of the previous section, RiskSync is entitled during the term of an agreement to pass on cost increases of wages and suppliers to the customer. Such a price increase does not entitle the customer to terminate the agreement. Any price increase will be notified to the customer in writing by RiskSync.

7. PROPRIETARY RIGHTS

7.1. Reservation of Rights in Services. Subject to the limited rights expressly granted hereunder, RiskSync reserves all rights, title and interest in and to Services, including all related intellectual property rights. No rights are granted to Customer hereunder other than as expressly set forth herein.

7.2. Restrictions. Customer shall not (i) permit any third party to access Services, nor copies of the Services, except as permitted herein or in an Order Form, (ii) create derivative works based on the RiskSync platform except as authorized herein, (iii) adjust, copy, frame or mirror any part or content of the RiskSync platform, other than copying or framing on Customer’s own intranets or otherwise for Customer’s own internal business purposes, (iv) reverse engineer or decompile The RiskSync platform or Applications (v) give other parties access to the RiskSync platform in order to (a) build a competitive product or service, or (b) copy any features, functions or graphics of the RiskSync platform (vi) grant any sub-licenses for the RiskSync software or make the RiskSync software available to third parties, for example by means of rental, Software-as-a-Service, reselling models or otherwise.

7.3. Process Data.  Subject to the limited rights granted by Customer hereunder, RiskSync acquires no right, title or interest from Customer or Customer’s licensors under this Agreement in or to Process Data, including any intellectual property rights therein.

7.4. Suggestions. RiskSync shall have a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the RiskSync platform any suggestions, enhancement requests, recommendations or other feedback provided by Customer, including Users, relating to the operation of the RiskSync platform.

8. CONFIDENTIALITY

8.1. Definition of Confidential Information. As used herein, "Confidential Information" means all confidential information disclosed by a party ("Disclosing Party") to the other party ("Receiving Party"), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Customer’s Confidential Information shall include Process Data;  RiskSync’s Confidential Information shall include the RiskSync platform and other RiskSync Services ; and Confidential Information of each party shall include the terms and conditions of this Agreement and all Order Forms, as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information (other than Process Data) shall not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.

8.2. Protection of Confidential Information. The Receiving Party shall use the same degree of care that it uses to protect the confidentiality of its own confidential information of like kind (but in no event less than reasonable care) (i) not to use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing Party in writing, to limit access to Confidential Information of the Disclosing Party to those of its employees, contractors and agents who need such access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections no less stringent than those herein.  Neither party shall disclose the terms of this Agreement or any Order Form to any third party other than their legal counsel and accountants without the other party’s prior written consent.

8.3. Compelled Disclosure. The Receiving Party may disclose Confidential Information of the Disclosing Party if it is compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of such compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure. If the Receiving Party is compelled by law to disclose the Disclosing Party’s Confidential Information as part of a civil proceeding to which the Disclosing Party is a party, and the Disclosing Party is not contesting the disclosure, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing secure access to such Confidential Information.

9. WARRANTIES AND DISCLAIMER

9.1. RiskSync’s Warranties. RiskSync warrants that (i) RiskSync has validly entered into this Agreement and has the legal power to do so, (ii)  The RiskSync platform shall perform materially in accordance with the User Guide, (iii) subject to Section 4.4 (Integration), the functionality of the RiskSync platform will not be materially decreased during a subscription term, and (iv) RiskSync will not transmit Malicious Code to Customer, provided it is not a breach of this subpart (v) if Customer or a User uploads a file containing Malicious Code into the RiskSync platform and later downloads that file containing Malicious Code. For any breach of a warranty above, Customer’s exclusive remedy shall be as provided in Section 12.3 (Termination for Cause) and Section 12.4 (Refund or Payment upon Termination) below.

9.2. Disclaimer. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND EACH PARTY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

9.3. Beta Services.  From time to time RiskSync may invite Customer to try, at no charge, RiskSync’s products or services that are not generally available to RiskSync’s Customers ("Beta Services").  Customer may accept or decline any such trial in Customer’s sole discretion.  Any Beta Services will be clearly designated as beta, pilot, limited release, developer preview, non-production or by a description of similar import.  Beta Services are provided for evaluation purposes and not for production use, are not supported, may contain bugs or errors, and may be subject to additional terms.   BETA SERVICES ARE NOT CONSIDERED “SERVICES" HEREUNDER AND ARE PROVIDED “AS IS" WITH NO EXPRESS OR IMPLIED WARRANTY. RiskSync may discontinue BETA Services at any time in RiskSync’s sole discretion and may never make them generally available.   Additional trial terms and conditions may appear on the Beta Services web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding.

ANY DATA ENTERED INTO THE SERVICES WILL BE PERMANENTLY LOST UNLESS CUSTOMER PURCHASES A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE Beta Services, OR EXPORT SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD. CUSTOMER CANNOT TRANSFER DATA ENTERED TO A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE Beta Services THEREFORE, IF CUSTOMER PURCHASES A SERVICE THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE BETA SERVICE, CUSTOMER MUST EXPORT ITS DATA BEFORE THE END OF THE TRIAL PERIOD OR THIS DATA WILL BE PERMANENTLY LOST.

Customer is obligated to study the User Guide to become familiar with the features and functions of the Beta Services before trying the Beta Services.

10. MUTUAL INDEMNIFICATION

10.1. Indemnification by RiskSync. RiskSync shall defend Customer against any claim, demand, suit, or proceeding made or brought against Customer by a third party alleging that the use of the RiskSync platform as permitted hereunder infringes or misappropriates the intellectual property rights in the Netherlands of a third party (a "Claim Against Customer"), and shall indemnify Customer for any damages, attorney fees and costs finally awarded against Customer as a result of, and for amounts paid by Customer under a court-approved settlement of, a Claim Against Customer; provided that Customer (a) promptly gives RiskSync written notice of the Claim Against Customer; (b) gives RiskSync sole control of the defense and settlement of the Claim Against Customer (provided that RiskSync may not settle any Claim Against Customer unless the settlement unconditionally releases Customer of all liability); and (c) provides to  RiskSync all reasonable assistance, at   RiskSync’s expense. In the event of a Claim Against Customer, or if RiskSync reasonably believes the RiskSync platform may infringe or misappropriate, RiskSync may in  RiskSync’s discretion and at no cost to Customer (i) modify the RiskSync platform so that they no longer infringe or misappropriate, without breaching  RiskSync’s warranties under “ RiskSync’s Warranties” above, (ii) obtain a license for Customer’s continued use of the RiskSync platform in accordance with this Agreement, or (iii) terminate Customer’s Subscriptions for such Services upon 30 days’ written notice and refund to Customer any prepaid fees covering the remainder of the term of such Subscriptions after the effective date of termination.

10.2. Indemnification by Customer. Customer shall defend RiskSync against any claim, demand, suit or proceeding made or brought against RiskSync by a third party alleging that Process Data, or Customer’s use of the RiskSync platform in  breach  of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law (a "Claim Against RiskSync "), and shall indemnify RiskSync for any damages, attorney fees and costs finally awarded against RiskSync as a result of, or for any amounts paid by RiskSync under a court-approved settlement of, a Claim Against RiskSync; provided that RiskSync (a) promptly gives Customer written notice of the Claim Against RiskSync; (b) gives Customer sole control of the defense and settlement of the Claim Against RiskSync (provided that Customer may not settle any Claim Against RiskSync unless the settlement unconditionally releases RiskSync of all liability); and (c) provides to Customer all reasonable assistance, at Customer’s expense.

10.3. Exclusive Remedy. This Section 10 (Mutual Indemnification) states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any type of claim described in this Section.

11. LIMITATION OF LIABILITY

11.1. Limitation. NEITHER PARTY'S LIABILITY WITH RESPECT TO ANY SINGLE INCIDENT ARISING OUT OF OR RELATED TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) SHALL  EXCEED THE LESSER OF € 250,000 OR THE AMOUNT PAID BY CUSTOMER HEREUNDER IN THE 12 MONTHS PRECEDING THE INCIDENT, PROVIDED THAT IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY  CUSTOMER HEREUNDER. THE FOREGOING SHALL NOT LIMIT CUSTOMER’S PAYMENT OBLIGATIONS UNDER SECTION 6 (FEES AND PAYMENT FOR PURCHASED SERVICES).

11.2. Exclusion of Consequential and Related Damages. IN NO EVENT SHALL EITHER PARTY HAVE ANY LIABILITY TO THE OTHER PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

12. TERM AND TERMINATION

12.1. Term of Agreement. This Agreement commences on the date Customer accepts it and continues until all Services in accordance with this Agreement have expired or been terminated.

12.2. Term of Services Purchased. Services purchased by Customer commence on the start date specified in the applicable Order Form and continue for the subscription term specified therein. Except as otherwise specified in the applicable Order Form, all Services shall automatically renew for additional periods equal to the expiring subscription term or one year (whichever is longer), unless either party gives the other notice of non-renewal at least 90 days before the end of the relevant subscription term. The per-unit pricing during any such renewal term shall be the same as that during the prior term unless RiskSync has given Customer written notice of a pricing increase at least 30 days before the end of such prior term, in which case the pricing increase shall be effective upon renewal and thereafter.

12.3. Termination for Cause. A party may terminate this Agreement for cause: (i) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, or (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.

12.4. Refund or Payment upon Termination. Upon any termination for cause by Customer, RiskSync shall refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Upon any termination for cause by RiskSync, Customer shall pay any unpaid fees covering the remainder of the term of all Order Forms after the effective date of termination. In no event shall any termination relieve Customer of the obligation to pay any fees payable to RiskSync for the period prior to the effective date of termination.

12.5. Return of Process Data. Upon request by Customer made within 30 days after the effective date of termination of a subscription, RiskSync will make available to Customer a database dump, included attachments in their native format. After such 30-day period, RiskSync shall have no obligation to maintain or provide any of Process Data and shall thereafter, unless legally prohibited, delete all of Process Data in RiskSync’s systems or otherwise in RiskSync’s possession or under RiskSync’s control.

12.6. Surviving Provisions. Sections 6 (Fees and Payment for Purchased Services), 7 (Proprietary Rights), 8 (Confidentiality), 9.2 (Disclaimer), 10 (Mutual Indemnification), 11 (Limitation of Liability), 12.4 (Refund or Payment upon Termination), 12.5 (Return of Process Data), 13 (Governing Law and Jurisdiction) and 14 (General Provisions) shall survive any termination or expiration of this Agreement.

13. GOVERNING LAW AND JURISDICTION

13.1. General. What law will apply in any lawsuit arising out of or in connection with this Agreement, and which courts can adjudicate any such lawsuit, depends on where Customer is domiciled. Parties explicitly agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) is not applicable.

If Customer is domiciled in:The governing law is:The courts of having exclusive jurisdictions are:
A Country in Europe, the Middle East or AfricaDutchAlkmaar, The Netherlands
CanadaOntario and controlling Canadian federal lawToronto, Ontario Canada
The United States of America, Mexico or a Country in Central or South America or the CaribbeanCalifornia and controlling United States federal lawSan Francisco, California, U.S.A.
A Country in Asia or the Pacific region, other than Australia and NZ countriesSingaporeSingapore
Australia and NZ countriesAustraliaQueensland, Australia

 

13.2. Manner of Giving Notice. Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by email (provided email shall not be sufficient for notices of termination or an indemnifiable claim). Billing-related notices to Customer shall be addressed to the relevant billing contact designated by Customer. All other notices to Customer shall be addressed to the relevant Services system administrator designated by Customer.

13.3. Agreement to Governing Law and Jurisdiction. Each party agrees to the applicable governing law above without regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts above.

13.4. Waiver of Jury Trial. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.

14. ADDITIONAL PROVISIONS

14.1. Export Compliance. The RiskSync platform, other technology RiskSync makes available, and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any U.S. government denied-party list. Customer shall not permit Users to access or use Services in a U.S.-embargoed country (currently Cuba, Iran, North Korea, Sudan or Syria) or in violation of any U.S. export law or regulation.

14.2. Anti-Corruption. Customer has not received or been offered any illegal or improper bribe, kickback, payment, gift, or things of value from any of  RiskSync’s employees or agents in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction.  If Customer learns of any violation of the above restriction,  Customer will use reasonable efforts to promptly notify RiskSync’s Legal Department  (legalcompliance@patientsafety.com).

14.3. Relationship of the Parties. The parties are independent contractors. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties.

14.4. No Third-Party Beneficiaries. There are no third-party beneficiaries to this Agreement.

14.5. Waiver. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right.

14.6. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.

14.7. Attorney Fees. Customer shall pay on demand all of RiskSync’s reasonable attorney fees and other costs incurred by RiskSync to collect any fees or charges due RiskSync under this Agreement following Customer’s breach of Section 6.2 (Invoicing and Payment).

14.8. Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. A party’s sole remedy for any purported assignment by the other party in breach of this paragraph shall be, at the non-assigning party’s election, termination of this Agreement upon written notice to the assigning party. In the event of such a termination, RiskSync shall refund to  Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.

14.9. Entire Agreement. This Agreement, including all exhibits and addenda hereto and all Order Forms, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by the party against whom the modification, amendment or waiver is to be asserted. However, to the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form, the terms of such exhibit, addendum or Order Form shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in Customer’s purchase order or other order documentation (excluding Order Forms) shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.

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